SOUND EXCHANGE guarantees every item in the store to be free of defects*. You have seven days to return your defective merchandise for exchange for a like item (receipt required). NO REFUNDS are given for any reason. The customer must be able to pinpoint the defect for verification.
*ITEMS COVERED BY OUR GUARANTEE
CDs - load and play fully without skips or repeats on our equipment
LPs - play fully without skips or repeats, no excessive noise.
DVDs and Video Games - load and play fully without skips, repeats, or freezes on our equipment.
*ITEMS NOT COVERED BY OUR GUARANTEE
+ We DO NOT GUARANTEE that any item purchased will play correctly on your equipment, since we cannot guarantee the fitness of your equipment. We do guarantee that all items will play correctly on OUR equipment.
+ We DO NOT GUARANTEE that you will like the item that you purchased. We will consider buying back any item that you do not want at our current buy-back prices.
+ We DO NOT GUARANTEE the overall quality of a recording. Please understand that there is a wide range of recording quality from recording to recording. In order to be deemed defective, the item must sound noticably different from another copy of the same exact item.
+ We DO NOT GUARANTEE records which have been warped by excessive heat. All records are double inspected by Sound Exchange and are flat when sold.
+ We DO NOT GUARANTEE any used CD or DVD or Video Game that has been returned with substantial scratches. All used CDs, Video Games and DVDs are inspected by Sound Exchange and are scratch free when sold (with the occasional exception of very small and slight marks that do not affect their performance). It is the customer’s responsibility to verify this fact before purchasing.
+ We DO NOT GUARANTEE any printed material such as books and magazines.
