CDs and DVDs that are returned to Sound Exchange and are still in their original factory wrap are returnable for full store credit when purchased within the past seven days and are accompanied by our itemized receipt.  Under no circumstances do we offer cash refunds or credit card reversals.  Any unwanted opened items can be sold to Sound Exchange at the prevailing market rate, as determined by Sound Exchange.

Please understand that entertainment in the form of CDs, DVDs, and records is copyrighted material.  This fact makes music different from most other things that consumers purchase.  Because the enjoyment of these items can be retained by the consumer (by copying), our federal government passed Copyright protection laws that the entertainment industry is obligated to maintain.  This means that copyrighted material can only be returned when it is defective and will be replaced with another copy of the identical item. This legislation helps to insure that the artists, record labels, distributors and retailers are protected.

When a consumer removes the shrink wrap from a new CD or DVD or leaves the store with an open CD or DVD, it is not returnable unless it is defective.  Defective items are replaced with an identical item that is not defective.  There are no exceptions to this policy except in the case where the customer has accidentally purchased a duplicate copy.  In these cases we will provide full credit for the item provided the customer brings in both copies and it is returned in excellent condition.

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