Help

If you have questions about our web site or encounter an error, please contact us. We will be happy to help. Thank for for shopping with Sound Exchange!

Search

We now have a simple search box at the top of each page, in which you can type an artist, title, product type, and/or UPC number. You no longer have to run separate searches to see all the items available for an artist! For example, typing in “Beatles” will potentially bring up CDs, DVDs Blu-Rays, vinyl, and more. Typing in “Beatles DVD” will limit your results to just those items where “Beatles” is in the artist or title field and which includes a DVD.

You can filter your search results by Store (your chosen pick-up location vs. all stores), New vs. Used, Format (example: CD), and Genre (example: Blues). You can also select New Arrivals or Pending Arrivals (used items that will be available for sale within two weeks).

If you leave the search page to do something else on the site, you can simply click the “Return to Last Search” link on the Search page to bring up your last search result.

Warehouse

You no longer have to do a separate search for Warehouse items (which are all items that can be ordered new by Sound Exchange). Those results will automatically appear in the “Warehouse” section of the results page whenever “All Stores + Warehouse” is selected from in Store dropdown.

Notify Me

“Notify Me” has replaced the term “Want List.” When you add an item to your “Notify Me” list, our system will send you an email when, at some point in the future, we purchase that item in one of our stores. This feature is a great way to call “dibs” on a piece that’s out of print or rarely comes in used.

You no longer have to do a separate search for Notify Me items. Those results will automatically appear in the “Notify Me” section of the results page whenever “All Stores + Warehouse” is selected in the Store dropdown.