If you have questions about our web site or encounter an error, please contact us. We will be happy to help. Thank for for shopping with Sound Exchange!


Please click here to read all about our new online payment and shipping service.


You can type an artist, title, format, and/or UPC number into the  search box at the top of any page on the web site. For example, typing in “Beatles” will potentially bring up CDs, DVDs Blu-Rays, vinyl, and more. Typing in “Beatles DVD” will limit your results to just those items where “Beatles” is in the artist or title field and which includes a DVD.

You can filter your search results by Store (your chosen pick-up location vs. all stores), New vs. Used, Format (example: CD), and Genre (example: Blues). You can also select New Arrivals or Pending Arrivals (used items that will be available for sale within two weeks).

If you leave the search page to do something else on the site, you can simply click the “Return to Last Search” link on the Search page to bring up your last search result.

Click here for more information about searching on our website.

Available for Special Order

These are all the items that can be ordered new by Sound Exchange. They will automatically appear in the Available for Special Order section of the results page whenever “Both Stores + Special Order” is selected from in Pick-up Store dropdown.

Notify Me

When you add an item to your “Notify Me” list, our system will send you an email when, at some point in the future, we purchase that item in one of our stores. This feature lets you be the first to know that a hard-to-find piece will be available soon.  This does not reserve the item for you; it only notifies you that it will be available for reservation / purchase.

The “Notify Me” section of the results page appears whenever “Both Stores + Special Order” is selected in the Pick-up Store dropdown.