Sound Exchange is now shipping!

Customers can now place orders here at soundexchangetampabay.com and have them shipped to their U.S. address.  Shipping is a flat $5, and orders over $50 (pre-tax) ship free!  We ship by USPS media mail, and you will receive tracking information.

We hope the FAQs below will answer many of your questions. If you have any other questions or concerns, please contact us.

FAQs

How do I place an order?

It’s easy!

  1. Create an account and select “Ship to Me” as your pick-up store. Or, if you’re already logged in to your existing account, click “Edit account” and change your pick-up store to “Ship to Me.”
  2. Search our web site for an item that you want, and click “add to cart” next to that item.
  3. Click “continue shopping” to search for more items to add to your cart.
  4. Once you’ve finished adding items to your cart, submit your payment and shipping information.

Is my payment information secure?

Yes.  We’ve integrated our site with PayPal, which maintains the very highest security standards for processing payments. Sound Exchange never sees, nor does it store, your credit card information.

What payment methods are accepted?

You may pay using Visa, MasterCard, Discover, American Express, debit card, Venmo (from your phone), or PayPal.

What can I expect when ordering used items?

Please read our Online Guarantee / Return Policy for items shipped from Sound Exchange.  We guarantee that all items are going to play properly and completely, as laid out in this policy.  All items have their case and graphics. 

You can expect that the condition of the disc (CD/DVD/Blu-Ray/game) will be excellent to like-new.

You can expect that the condition of an item’s packaging/graphics will range from very good to like-new. Note that all CD, DVD, and Blu-Ray cases have our barcode sticker on them.  In most cases the sticker can be easily removed, but you may have some adhesive residue.  Minor cosmetic issues you may encounter include, but are not limited to, small corner dents,  other stickers, or someone’s initials written on the packaging of an item. DVDs/Blu-Rays may not have a cardboard slipcase over the plastic case.  CD jewel cases are not new.  If this is not acceptable to you, we encourage you to stick to purchasing new items.

We provide a grade in the listings for used vinyl records. Please familiarize yourself with our grading scale and know that the grade is for the vinyl itself, not the jacket.

If you have a question about the condition of a particular item before you buy it, please contact us.

We only accept defective returns, as defined in our Online Guarantee / Return Policy for items shipped from Sound Exchange. Defects must be pinpointed by the customer and will be verified by us on our equipment.  

How long will it take for my order to ship?

The answer depends on where your items are located.  If the item you order is listed under “Available in-store,” then we have that item in stock at the store listed next to that item.  All of our items ship out of our Tampa store, so if you order an item located at the Tampa store, your order might even ship the same day.  If the item is at the Pinellas store, it will take from 0-3 days to get to the Tampa store to be shipped. (We transport items between the Pinellas and Tampa stores three days a week.)

If the item you order is listed under “Available for Special Order,” that item will likely take 2-5 days to arrive to us before we can ship it to you.

Please note: We send a single shipment once your entire order is compiled, not piece by piece.

How do I track my order?

When you are logged in to the site, click on Track My Orders & Reservations (in the menu near the top of the screen). There you can see details about your open and fulfilled orders.

What’s the difference between an order and a reservation?

It’s an order if you paid for it on our web site and are having it shipped. It’s a reservation if you will be paying for it in the store and picking it up there.

Is your entire inventory available for purchase on the website? 

You can see 60,00 items, but that’s not quite everything.  We still have thousands of items in our stores that are not viewable here on the website: vinyl records under $9.99, books, comics, cassettes, 8-tracks, reel-to-reel tapes, magazine back-issues, action figures under $9.99, budget bin CDs and DVDs, etc.  But if you have some specific items in those categories that you wish to purchase, just send us a message with a list of your desired items, and we’ll do our best to create an order for you and let you know what we’ve got.

We also have items that do appear on the web site, but are not available for shipping. This includes all of our vintage stereo equipment, as well as the newest arrivals.

Why did it take you so long to start shipping, anyway?

For over 30 years, our philosophy at Sound Exchange has been that we are a local store, here to serve local customers in the Tampa Bay area.  In order to maintain the broadest and highest-quality selection possible for these customers, we’ve always chosen not to open up our inventory to a larger market.   

But… extraordinary times call for extraordinary measures!   The public health crisis this year led to the temporary closure of in-store shopping at both of our stores.  So in order to maintain our business and employees, we invested in an online payment and shipping integration.  We hope our local customers, as well our out-of-town customers who visit us once or twice a year, will enjoy shopping with us this way.